What you’ll do

• Shape end-to-end solutions. Translate commissioner requirements, market intelligence and strategic opportunities into clear operating models, patient pathways and service blueprints.
• Bring expertise together. Lead multidisciplinary workshops and work with commissioners, justice agencies and prospective partners to agree priorities, responsibilities and design decisions.
• Design around people. Facilitate safe, person-centred, trauma-informed and equitable services, addressing access, health inequalities and continuity of care across organisational boundaries.
• Test viability early. Work with Finance, Commercial, Workforce and Operations to validate capacity, activity, workforce and cost assumptions, resolving risks and considering mobilisation from the outset.
• Create a distinctive proposition. Explain how each solution delivers better outcomes, experience, quality, safety, efficiency and value, supported by evidence and practical innovation.
• Connect design to the bid. Give bid leads and writers clear narratives, pathways, assumptions and evidence requirements, maintaining solution integrity without taking on the Bid Manager or Bid Writer role.
• Plan the enablers. Coordinate digital, data, estates and information-governance requirements, and build reusable models and design assets for future opportunities.

What you’ll bring

You will be a collaborative systems thinker who can create clarity from ambiguity, challenge assumptions constructively and balance quality, affordability and practical delivery.

Essential experience and skills

• Substantial experience in healthcare service design, transformation, operational development, solution development, commissioning or a comparable field.
• A track record of translating strategy, specifications or customer requirements into practical service models and end-to-end clinical or service-user pathways.
• Experience leading multidisciplinary workshops, securing stakeholder agreement and developing workforce, capacity, activity or operating assumptions with an understanding of their financial implications.
• The ability to produce clear service blueprints, process maps, options papers or executive presentations, supported by strong analytical, facilitation, influencing and communication skills.
• Strong understanding of commissioning and provider environments, alongside healthcare quality, governance, safeguarding, information governance and risk management.
• A degree-level qualification or equivalent relevant professional experience in healthcare, service design, operations, transformation, business or a related discipline.

Helpful, but not essential

Experience in Health in Justice or a similarly complex environment; knowledge of justice pathways; tendering, proposal, business-case or mobilisation experience; and understanding of digital healthcare and interoperability. Relevant service-design, improvement, project or change-management qualifications, or a clinical qualification, would also be welcome.