Service User Engagement Lead

• Manage paid staff and volunteers all whom have lived experience of the Criminal Justice System
• Develop and deliver peer mentor training to prospective volunteers 
• Ensure Service User Engagement is embedded into all aspects of service delivery
• Work alongside senior leadership teams to ensure that lived experience remains integral to the service we offer 
• Report to the Regional Service User Engagement Lead 

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

Practice Plus Group are the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Qualifications and skills required:

• Proven experience in designing, delivering, and evaluating training programs.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong administrative and IT capabilities, with proficiency in relevant software and systems.
• Strong report-writing and documentation skills, with attention to detail and clarity.
• Comprehensive understanding of safeguarding practices and risk management procedures.

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes